Privacy & GDPR Regulation

GDPR, officially regulation (UE) n.2016/679, is a regulation of the European Union with regard to personal information and privacy.
With this regulation, the European Commission intends to strengthen and standardise personal information protection for citizens of the European Union and residents of the European Union, both within and outside the borders of the European Union (EU).
The text, adopted on 27 April 2016, was published in the European Official Journal on 4 May 2016 and came into force on 25 May of the same year. It began to be definitively effective on 25 May 2018.
This document also addresses the issue of exporting personal data outside the EU and obliges all data controllers (also having their registered office outside the European Union) who process data of residents of the European Union to observe and fulfil the obligations envisaged. The main objectives of the European Commission are to give back to citizens the control of their personal data and to simplify the regulatory environment concerning international affairs by unifying and making the privacy legislation within the EU homogeneous. Since its entry into force, GDPR has replaced the contents of the Data Protection Directive (Directive 95/46 / EC) and, in Italy, repealed the provisions of the code for the protection of personal data (dlgs.n. 196 / 2003).
For more information, please click here.

Why this information
This information is provided pursuant to Article 13 of Regulation (EU) 2016/679 ("General Data Protection Regulation", hereinafter "Regulation") as well as pursuant to the Provision on cookies No. 229 of May 8, 2014 issued by the Guarantor Authority for the protection of personal data, we wish to inform visitors to the site about the use of data entered and cookies used by the site itself.
The information is provided, also in accordance with Recommendation No. 2/2001 adopted by the Working Group established by art. 29 of Directive No. 95/46/EC to, those who interact with the web services of this site, in order to protect personal data, accessible electronically from the address.
By using any of our services and/or accepting this Policy, you consent to the collection and use of Personal Information as described herein.
The information is provided only for the site of www.residencemiralago.com not also for other websites that may be consulted by the user through links.

Owner of the treatment
Following the consultation of this site may be processed data on persons identified or identifiable.
The holder of their treatment is Santa Teresa di Bellini Alessandro e C. s.a.s. , with registered office in Brescia ( BS ) at Via Cefalonia 70 .

Place of Data processing
The processing operations connected to the web services of this website take place at the operational headquarters located in Residence Miralago, Via Cavalle 12, 25080 Manerba del Garda, Italy.
Data processing is carried out only by personnel of the Office in charge of processing, or by persons in charge of occasional maintenance operations of the information systems.
No data deriving from the web service is disclosed or communicated to third parties, except for technical requirements or requests of the Judicial Authority, as explained below.

Personal Information We Collect Directly.
- In every occasion of contact or interaction with you and in all other aspects of our work, we may collect personal information. This personal information may include: your contact information; personal characteristic information, nationality, passport number, and date and place of issue; travel history; payment information, such as payment card number and other card information, as well as authentication information and other billing and account details related to electronic billing; guest preferences, with prior written consent; preferences, with prior written consent, regarding marketing and communications; and related to your reservation,
- Collection at the property: We collect additional personal information during registration/check in at our property, including information required by local law. - Event Profiles: If you plan to hold an event with us, we will record event or meeting specifics, date, number of guests, guest room details, and for corporate events, information about your organization (name, annual budget, number of events sponsored each year). We also collect information about guests who are part of your group or event. If you visit us as part of a group, we may request your personal information from the group and may send you marketing information with your express consent as a result of your stay with a group or participation in an event. If you visit us as part of an event, we may share your personal information with the event organizers. If you are an event organizer, we may also share information about your event with third party service providers who may send you marketing information about event services.

Information we collect from third parties. We may also collect information about you from third parties, including information from our partners (travel agencies, airlines, payment cards) and other partners; from social media services consistent with your settings on those services; and from third-party sources. We may add such information to the information we already have on file and share it with others as set forth in this Policy.

Information Collected From This Website
When you visit this website some information, such as the site that referred you to us, your IP address, and navigational and purchase information, may be collected automatically as part of the site's operation. This information is used to generate user profiles on client nationality and geographic breakdown. The web site may be developed in order to ask you to provide information via online forms.
For example, we may ask for your name, place of birth, full name, telephone number, email address and postal address,if you need a room for the disabled or a breakfast suitable for allergies, or other information to register online. We may also ask you about your age, education, gender or other information and to participate in surveys or other online activities.

Why do we collect information?
The collection of information allows us to provide specific benefits to visitors to our website. The information is collected to facilitate the booking process between you and the Tourism Service Provider (Residence Miralago). Providing information on online forms or send us a request email, is always voluntary, and you are free not to complete any online forms. If you choose not to, however, some products and services may not be available to you.

How We Use Your Information
We take great care to ensure that your personal information is not used unwittingly or inappropriately. If you decide to submit an inquiry about our Hotel, participate in our promotions or subscribe to our newsletter, we may ask you for certain information such as your name, e-mail, address and/or phone number. Should you choose to provide us with this information, we will only use it for the specified purpose. The information collected on this site may be used to: respond to your questions or suggestions, improve the quality of your visits to our site. I We do not automatically send marketing communications, survey questionnaires, or our promotions to your e-mail address. You may terminate any such communication by sending an e-mail to info@residencemiralago.com

Nature of data Conferment
In case of booking for a hotel stay, the provision of data is compulsory and their absence may make it impossible to obtain what requested.

Conservation Times
The Data are treated for the time necessary to carry out the service requested by the User, or required by the purposes described in this document, including legal obligations, and in any case not longer than five years. The User can always, at any time, request the interruption of the Treatment or the cancellation and/or limitation of the Data. 10) DATA TRANSFER The Data Controller does not transfer personal data to third countries or international organizations.

Withdrawal of Consent
With reference to art.23 of Legislative Decree 196/2003 and art. 6 of GDPR 679/16, the data subject may revoke consent at any time.

Rights of the interested parties
With reference to art. 7 of Legislative Decree no. 196/2003 and art. 15 "right of access". , art. 16 "right to rectification", art. 17 "right to cancellation", art. 18 "right to restriction of processing", art. 20 "right to portability", art.21 "right to object to automated decision making" of the GDPR 679/2016, the interested party exercises his rights by writing to the Data Controller at the following address: Santa Teresa srl, Via Cavalel, 12, 25080 Manerba del Garda (BS), mail: info@residencemiralago.com;

Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by advertising it to Users on this page. Therefore, please consult this page often, taking as reference the date of last modification indicated at the bottom. In case of non-acceptance of the changes made to this privacy policy, the User must stop using this Application and may request the Data Controller to remove his/her Personal Data. Unless otherwise specified.

Legal Defense
The User's Personal Data may be used by the Data Controller to defend itself in court or in the preliminary stages of its possible establishment, from abuse in the use of the same or related services by the User. Following a subpoena, court order or other legal initiative; in order to establish or exercise the rights granted to us by law; to defend us in the event of legal action against us or for other purposes dictated by law. You acknowledge that the Data Controller may be required to disclose Data at the request of public authorities.

Santa Teresa di Bellini Alessandro e C. s.a.s. respects your ability to make informed choices about the collection and uses of your personal information. This privacy policy tells you about our online collection and uses of information that identifies you personally so that you can make an informed choice about using this site. By using this website, you understand and agree that:

• -- the information collected from this site may be retained for 12 months, and may be stored, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction;
• -- Santa Teresa di Bellini Alessandro e C. s.a.s. will not use any information gathered for purposes such as direct marketing. Nor will your information be disclosed to unauthorised third parties.
• -- The web site uses a third party online booking system Caesar data & software by SoftTec GmbH hotel for which Santa Teresa di Bellini Alessandro e C. s.a.s. obtain a license and are providers in Italy. Your credit card details are required as guarantee for your reservation (no money will be debited until after the arrival date i.e. when you pay on departure) your details may be subjected to checks by the necessary payment processors, whose privacy policies and practices ensure the integrity of your data.

The Caesar data & software by SoftTec GmbH booking engine which we use on hotel accommodation websites uses PCI-DSS Encryption and has completed the Security Standards Council Level-2 Service Provider certification which is compliant with GDPR. You can read more about this here.

Imprint of the SoftTec GmbH
Cookies

SoftTec GmbH, represented by the managing director Dr. Burkhard Wittek, is the provider and thus responsible for the commercial website in the sense of 5 of the Telemediengesetz (German Telemedia Act) in function as the core law of the Elektronischer-Geschäftsverkehr-Vereinheitlichungsgesetz (Electronic Business Transaction Standardization Act) ElGVG and the Gesetz zur Regelung der Rahmenbedingungen für Informations- und Kommunikationsdienste (IuKDG) (Act to regulate the framework conditions for information and communication services). Caesar data & software by SoftTec GmbH certificate serves as a digital "passport" that allows data to be transmitted over secure networks - protecting financial and credit card transactions, signups, web access to mail, sensitive information and intranets. It authenticates and encrypts the data transferred through the website to the server. For more information, please click here.

Opting Out
If you do not want to receive promotional information from us then simply tell us , you can opt-out by telling us when you complete your online reservation in the comments box provided. If you did not opt out when you made your reservation, and later decide that you are not interested in receiving this information, you can opt out at any time by sending an email to info@residencemiralago.com 

Links to Other Websites
The websites, to which we link, including but not limited to the sites of subsidiaries and third party content providers, may have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of linked sites and encourage you to become acquainted with them.

Children
We do not intend to collect personal information from anyone under the age of 18. If you are under 18, you should not make an online reservation enter information on this website and should ask a parent to do so for you.

Questions or Concerns
If at any time you believe that Santa Teresa di Bellini Alessandro e C. s.a.s. has not followed the above policy, please let us know by sending an email to  info@residencemiralago.com we will make reasonable efforts to identify and correct any problem. You can write to us at Residence Miralago, Via Cavalle 12, Manerba del Garda,25080 BRESCIA, ITALY or by telephone 0039-0365-551149.

Changes to This Online Privacy Policy
We may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the requirements of our visitors, guests, marketing partners and service providers. Any changes made will be fully compliant with the relative legislation including the rules established by the GDPR, for Italian residents. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated 20/01/2021

COOKIE AND PRIVACY POLICY
PRIVACY POLICY

Cookies

Cookies are small text files which are stored on your computer by your browser. They are used for many things, such as remembering whether you've visited the site before, so that you remain logged in - or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don't include personal information about you (they don't store your name, for instance).
This policy explains how cookies are used in general - and, below, how you can control the cookies that may be used on this site (not all of them are used on every site). 

About this Cookie policy
This Cookie Policy applies to all of our websites and our mobile applications 
In this Cookie Policy, when we refer to any of our Websites, we mean any website or mobile application operated by Fisheyes Ltd regardless of how you access the network. By accessing the Website, you agree that this Cookie Policy will apply whenever you access the Website on any device.
Any changes to this policy will be posted here. We reserve the right to vary this Cookie Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes.

Our use of cookies
We may collect information automatically when you visit the Website, using cookies.
The cookies allow us to identify your computer and find out details about your last visit.
You can choose, below, not to allow cookies. If you do, we can't guarantee that your experience with the Website will be as good as if you do allow cookies.
The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.
Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
These links explain how you can control cookies via your browser - remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:

• Internet Explorer http://support.microsoft.com/kb/278835 (this page links to further information for different versions of IE - the mobile version is at http:/ /www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx).
• Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
• Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html (or http://support.apple.com/kb/HT1677for mobile versions)
• Firefox: http://support.mozilla.org/en-US/kb/ Enabling%20and%20disabling%20cookies
• Blackberries: http://docs.blackberry.com/en/smartphone_users/deliverables/ 32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
• Android: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en
• Opera: http://www.opera.com/browser/tutorials/security/privacy/

Types of cookie that may be used during your visit to the Website:
The following types of cookie are used on this site. We don't list every single cookie used by name - but for each type of cookie we tell you how you can control its use.

1. Analytics cookies
These monitor how visitors move around the Website and how they reached it. This is used so that we can see total (not individual) figures on which types of content users enjoy most, for instance.
You can opt out of these if you want:

• Google: https://tools.google.com/dlpage/gaoptout

2. Third-party service cookies
Social sharing, video and other services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.
Here is a list of places where you can find out more about specific services that we may use and their use of cookies:

• Facebook's data use policy: http://www.facebook.com/about/privacy/your-info-on-other
• Twitter's privacy policy: https://twitter.com/privacy
• YouTube video player cookie policy: http://www.google.com/intl/en/policies/privacy/faq/#toc-cookies(Google's standard terms).
• Booking.com http://www.booking.com/content/privacy.en-gb.html?dcid=4&lang=en-gb&sid=7178dfd7478be9c1cadda614800e6fc2

3. Our own ad serving and management cookies
We occasionally sell space on some of our websites to advertisers.
As part of this, we use several services to help us and advertisers understand what adverts you might be interested in. These cookies hold information about the computer - they don't hold personal information about you (ie it's not linked to you as an individual). But they might hold a record of what other websites you've looked at - so we could show you a car advert if you've previously visited a motoring website.
These are the services we use and how you can control those cookies. Please note that turning off advertising cookies won't mean that you are not served any advertising merely that it will not be tailored to your interests.

• Google AdSense (ad partner): Privacy policy at https://support.google.com/adsense/bin/answer.py?hl=en-GB&utm_medium=link&gsessionid=DyXLmLB1J1MxXckh6tX6AQ&utm_campaign=ww-ww-et-asfe_&utm_source=aso&answer=48182 and opt-out via https://www.google.com/settings/ads/onweb/.

4. Other ad management cookies
Advertisements on the Website are provided by other organisations. We do not have any third-party advertising on our website.

About Cookies (more information above)
While the website does not create any cookies of its own, some pages contain external links / components that create a cookie (a text file) in the browser directory of your computer's hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. Information that cookies can collect include the date and time of your visit, your registration information, your ip address, your purchase activity (WebHotelier only i.e. the online booking system) and navigational activity. Cookies offer you many conveniences. They allow the website to recognize information and determine what content is best suited to your needs.
Most browsers allow you to decline cookies, but if you elect to do so, these pages may not display properly. You are free to delete cookies after your session, and your browser should contain instructions on how to do this. We strongly recommend that you visit the following companies privacy policies (linked to below) and continue to visit them on a regular basis as privacy policies are liable to change. Listed below are the companies that provide external links / components that can create a cookie on the site.

Google
The following Google services are used (http://www.google.com/): Google Maps (interactive maps) and Google's privacy policy can be viewed at http://www.google.com/intl//privacypolicy.phpl. To view Google's Terms of Service visit https://developers.google.com/maps/terms. You can also see Google Maps terms of use by clicking on the "Terms of Use" button that appears in the bottom right of all Google Maps or by visiting https://developers.google.com/maps/terms

Caesar data & software by SoftTec GmbH
The Caesar data & software by SoftTec GmbH is used. The system uses cookies as part of the process to enable the user to book a hotel room online. Personal information including credit card information is collected via online forms. This data is encrypted before being sent over the internet. It is held securely at WebHotelier dedicated server in SoftTec GmbH Hindelanger Str. 35 D – 87527 Sonthofen. 
For more information, please click here